We want our customers to be completely satisfied with their purchase from My Diamond Obsession. To ensure this, we offer a full refund for any item returned in original condition, within 30 days of the original sale.
1. Obtaining a return authorization code and return address. Email firstname.lastname@example.org and provide your name, invoice number, and item number you would like to return. We will in turn provide you with the return address and return authorization code. This information is also available via phone at 1-855-899-6529.
2. Packaging your return. Include all original packaging, including diamond certificates in the return package. For your security do not write My Diamond Obsession or otherwise describe the contents of the package anywhere on the outside of the box.
3. Insuring your Package. All returns should be insured for the full purchase price of the item. Request a return receipt, to track when your package has been received. Customers are responsible for shipping charges on items returned to My Diamond Obsession.
4. Receiving Credit. Our Quality Assurance department will review each returned item to ensure it is in original condition. Customers will be credited the full purchase price for any item showing no signs of being worn, altered, resized, or damaged.
Contact us at 855-899-6529 or email@example.com and we will be happy to assist.